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This project is funded under an agreement with the Tennessee Department of Labor and Workforce Development. NETLWDB/AB&T, a WIOA Title I-financially assisted program/activity, is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities and/or limited English proficiency. TDD/TTY:  423-610-0134.

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© 2019 by Northeast Tennessee Local Workforce Development Board.

Tennessee Unemployment Insurance
Frequently Asked Questions
ATTENTION: Due to the ongoing COVID-19 health crisis, effective Wednesday, March 18,2020 through Friday, April 3, 2020, services will be available Monday through Friday from 8 am until 4:30 pm by telephone and internet only. Click here to find the phone number for the office nearest you.
How to file an unemployment claim:
  1. Go to Jobs4tn.gov

  2. Click on “Unemployment Benefits”

  3. Select “File a Claim”

  4. If you have an account sign in by entering your username and password

  5. If you do not have an account, click “Next” to proceed to the next screen.

  6. Follow the prompts and enter all required information

  • You can file your claim anywhere and at any time during the week online.

  • If you need assistance you can click on the help icon and speak to a representative.

  • If you were affected by a recent closure due to COVID-19 please answer “Yes” to that question when you file.

Information Needed to File An Unemployment Claim:

  • Social Security Number

  • Driver’s License or State Identification Card

  • Complete mailing address

  • Phone number

  • Email address

  • Names and addresses of all previous employers in the last 18 months.

  • Banking Information

For more assistance, please contact the help line at 1-877-813-0950
or submit a help ticket at https://tdlwd/zendesk.com
Who We Are

The American Job Center (AJC) system is a partnership of organizations, working as a team, to promote a universal approach to providing effective workforce assistance to job seekers and businesses. This collaboration of state, regional and local organization is designed to provide a full range of assistance to job seekers and employers under one roof.


These services include assessment of skills, abilities, aptitudes and needs; assistance with Unemployment Insurance; access to employment services including career counseling, job search and labor market information through JOBS4TN.gov; Eligible individuals can obtain more intensive services: including paid training and related supportive services for occupations in-demand.

Comprehensive and Affiliate AJC’s are located throughout the eight county region of Northeast Tennessee and offer walk-in and other job seeker resources.  American Job Center services are available to anyone, regardless of employment status.

Visit an American Job Center near you.