Community Partnerships

The Northeast Tennessee American Job Center System provides access to a wide variety of partner and community services.  Through ongoing collaboration with the following partners and other agencies, the local AJC system effectively provides wraparound services to customers through direct linkage and referrals.  For more information about any of the programs on this page, contact us.

Title I (Adult, Dislocated Worker and Youth)


Title I staff provide determinations of eligibility for assistance from the adult, dislocated worker, or youth programs; orientation to the AJC and other services available through the One-Stop delivery system; assessment of skill levels; job search and placement assistance, referrals to and coordination of activities with other programs and services, including programs and services within the One-Stop delivery system; workforce and labor market employment statistics information. Title I staff also provide information on eligible providers of training services, supportive services or appropriate referrals to those services and assistance. Title I staff are available to provide meaningful assistance regarding filing of claims for unemployment compensation. Title I staff, in Partnership with the participant, develop an Individual Employment Plan to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve his or her employment goals. Title I services are provided as part of the two comprehensive AJCs (Johnson City and Kingsport) and through the AJC affiliate sites in Elizabethton, Erwin, Mountain City, Greeneville, Rogersville, and Sneedville.




Title I Youth


Title I Youth staff provide determinations of eligibility for assistance from the out of

school and in school youth programs; orientation to the AJC and other services available through

the One-Stop delivery system; assessment of skill levels; job search and placement assistance,

referrals to and coordination of activities with other programs and services, including programs and

services within the One-Stop delivery system; workforce and labor market employment statistics

information, and provision of all appropriate youth elements including Paid Work Experience. Title I

Youth staff also provide information on eligible providers of training services, supportive services

or appropriate referrals to those services and assistance. Title I Youth staff, in Partnership with the

participant, develop an Individual Service Strategy to identify the employment goals, appropriate

achievement objectives, and appropriate combination of services for the participant to achieve his

or her employment goals. Title I Youth services are provided as part of the two comprehensive

AJCs (Johnson City and Kingsport) and through the AJC affiliate sites in Elizabethton, Erwin,

Mountain City, Greeneville, Rogersville, and Sneedville.




Title II (Adult Education and Family Literacy)


The Tennessee Department of Labor and

Workforce Development, District One (Carter, Greene, Hancock, Hawkins, Johnson, Sullivan,

Unicoi, and Washington counties) Adult Education program is to empower adult learners to

become self-sufficient by applying instructions in basic academics, life coping and employability

skills. The Adult Education Program is an open-entry institution offering year-round service. We

serve adults over 17 who have not completed or have been recommended for service from a high

school. All customers may be scheduled through the Adult Education office. During the initial

orientation, an assessment using the CASAS, Comprehensive Adult Student Assessment

Systems, or the TABE (Test of Adult Basic Education) is administered and a learning plan is

developed. During the customers’ time with the program, the plan is revisited and improvements

are documented as progress toward the individual goals are accomplished. As a partner in the AJC

system, Title II AE provides in-kind services in the comprehensive AJC locations. These in-kind

contributions include providing CASAS or TABE testing done by AE staff, direct Adult Basic

Education (ABE) instruction, and collaboration with Career Specialists from other partner programs

to develop an individual participant plan. These plans may include, but are not limited to,

improvement in literacy and math, with the possibility of the participant attaining a High School

Equivalence (HSE) diploma or raising Educational Functional Levels.




Title III (Employment Services under Wagner-Peyser)


The Wagner-Peyser Act of 1933,

amended in 1998, to make ES part of the One-Stop delivery system has undergone further

changes to integrate services and require colocation under WIOA. The ES program provides

"universal access" to customers seeking employment and career services, provides referrals to

Partner programs, and provides reemployment services to individuals receiving unemployment

insurance. WIOA provides new opportunities for coordination and referrals for planning across

multiple Partner programs to ensure alignment in service delivery. In order to effectively promote

and develop career pathways and sector strategies, it is vital that the WIOA core and One-Stop

Partner programs work together to ensure a customer-centered approach. Services are provided

as part of the two comprehensive AJCs (Johnson City and Kingsport) and can be accessed

through the AJC affiliate sites. Title III also provides the Re-employment Service Eligibility

Assessments (RESEA), Supplemental Nutritional Assistance Program – Employment and Training

(SNAP E&T), and Alien Labor Certification (ALC) grant services.




Unemployment Insurance (UI)


Local AJC Staff in both Comprehensive and Affiliate sites have

been cross trained to provide “Meaningful Assistance” for Unemployment Insurance (Ul)”. This

includes assisting customers in using Jobs4TN.gov to complete claims, and weekly certifications in

the local AJC resource rooms. UI customers can directly connect to a UI specialist via Zendesk

and Zophim Chat. AJC Staff have been trained to assist each individual in navigating the system

and providing assistance to submit and track help desk tickets. Resource Rooms provide fax

machines to allow customers to submit needed information to the UI Division. AJC, Title I & III staff

also provide assistance to employers through Rapid Response services. AJC Staff are responsible

for recording these services in Jobs4TN by entering activities into the individual's or employer's

account.




Job Counseling, Training and Placement Services for Veterans


U.S. Code, Title 38,

Veterans and "covered persons" are provided Priority of Service. NETLWDA has two

comprehensive AJC’s and each has a Disabled Veterans Outreach Program Specialist (DVOP)

and a Local Veterans Employment Representative (LVER). The DVOPs are charged with

providing case management services to specific veterans identified as having significant barriers

to employment and helping them to overcome their barriers and become job ready. The DVOPs

conduct outreach and job developments for veterans in their case load. The LVERs work with

local businesses to help them identify and address their workforce needs. Through various

marketing and outreach activities the LVERs will promote the hiring of veterans and are members

of the Northeast Business Services Team. LVERs provide outreach activities to assist Local

Business. Services are provided as part of the two comprehensive AJCs (Johnson City and

Kingsport) and can be accessed through the AJC affiliate sites.




Trade Readjustment Assistance


Income support available in the form of weekly cash

payments to workers who are enrolled in a full-time training course, have exhausted their

unemployment insurance, and meet additional requirements in Chapter 2 of title II of the Trade Act

of 1974, as amended. Services are provided as part of the two comprehensive AJCs (Johnson

City and Kingsport) and can be accessed through the AJC affiliate sites.




Trade Adjustment Assistance (TAA)


Trade Adjustment Assistance Program (TAA Program)

and provides assistance to workers who have been adversely affected by foreign trade. The Trade

Adjustment Assistance Reauthorization Act of 2015 (TAARA 2015), (Pub. L. No. 114-27, Title IV),

recently reauthorized and reinstated changes to the Act. TAARA 2015 also revised reporting

requirements to align performance accountability for the TAA Program with that of other Partner

programs in the workforce system under WIOA. The TAA program seeks to provide adversely

affected workers with opportunities to obtain the skills, credentials, resources, and support

necessary to become reemployed. Workers are provided Case Management Services, Training

opportunities, Job Search Allowance, Relocation Allowance, Alternative Trade Adjustment

Assistance (ATAA) and Reemployment Trade Adjustment Assistance (RTAA). Services are

provided as part of the two comprehensive AJCs (Johnson City and Kingsport) and can be

accessed through the AJC affiliate sites.




Migrant & Seasonal Farmworkers


TDLWD will offer migrant and seasonal farm workers

(MSFW) the full range of employment services, benefits and protections, including; counseling,

testing, job training, and referral services. MSFW, on a proportionate basis, shall not receive fewer

services than non-MSFW. AJC staff will consider the preferences, needs, and skills of individual

MSFW and the availability of job and training opportunities. All AJC staff will make job order

information clear and available to MSFWs. Such information will be made available either by

computer, hard copy, or by any other equally effective means. Each AJC will provide adequate

staff assistance to each MSFW to use job order information effectively. Services are provided as

part of the two comprehensive AJCs (Johnson City and Kingsport) and can be accessed through

the AJC affiliate sites.




National Farmworker Jobs Program (NFJP)


The AJC's outreach activities must be designed

to meet the needs of MSFWs in the State and to locate and contact MSFWs who are not being

reached through normal intake activities. Most of such State-outreach efforts have been

implemented by the Tennessee Opportunity Programs (TOPS), 167 National Farmworker Jobs

Program (NFJP) grantees. TDLWD’s staff coordinates with TOPS directors and case managers to

register MSFW with the goal of notifying MSFWs of the services provided by Tennessee’s

American Job Centers (AJCs). TDLWD will also coordinate with TOPS to use the mobile AJC units

to bring TDLWD’s services to MSFW in their home communities. (As outlined in the State Plan).

Services are provided as part of the two comprehensive AJCs (Johnson City and Kingsport) and

can be accessed through the AJC affiliate sites.




Community Service Block Grant (CSBG)


The mission of Upper East Tennessee Human

Development Agency, Inc. is to provide education, direction and support to individuals, families

and organizations in order to strengthen and stabilize the community through collaborative efforts

of agency programs and cooperative Partnerships. Located throughout NETLWDA, UETHDA’s

Neighborhood Service Centers’ staff and Family Resource Specialists work daily with clients to

relieve the hardships they face. Our service team offers specifically targeted services from our

emergency assistance to more long term paths for self-sufficiency. The CSBG provides assistance

to local communities, working through a network of community action agencies and other

neighborhood-based organizations, for the reduction of poverty, the revitalization of low income

communities, and the empowerment of low income families and individuals in rural and urban

areas to become fully self-sufficient through the Upper East TN Human Development Agency.

Clients must be income-eligible and demonstrate need for service. Emergency Services are

designed to assist individuals to overcome unforeseen emergency situations, which Emergency

Employment Services assist individuals experiencing barriers to employment based on

unemployment, underemployment, an employment opportunity that cannot be secured/pursued

due to a barrier, or an individual that is employed and is experiencing a situation that may result in

termination if the situation is not resolved. Employment Emergency – Assistance provided for the

following: Clothing; Transportation (i.e., car repairs); Equipment/Tools; Child Care;

Training/Certification; and Employment/Pre-employment physical. The Employment Program

assists individuals with seeking, obtaining, and maintaining employment. The Income

Management Program educates individuals in important areas of financial management and

budgeting. All services in this program are non-financial. The Linkages Program provides

community Partnering, awareness of local needs, community outreach and help elderly and

disabled customers maintain an independent living situation. CSBG services are not co-located

within an AJC. Services are provided through direct linkages in all Northeast AJC locations

through coordinated service delivery methodologies at a UETHDA or AJC arranged location to

meet the needs of the community. CSBG/UETHDA has been an active AJC Partner and

participates in staff cross training and community Partner activities.




Senior Community Services Employment Program (SCSEP)


SCSEP services in NETLWDA

are delivered by the First Tennessee Human Resource Agency (FTHRA). FTHRA is a sub

recipient of the NETLWDB for Sullivan, Washington, Carter and Johnson Counties while the other

counties are funded through a Federal SCSEP grant directly to FTHRA. SCSEP provides

Career/Skills Development and Business Services Functions. SCSEP tries to provide participants

with skills needed to obtain an unsubsidized job helping them maintain self-sufficiency and

engagement in their community. This program subsidizes part-time community service jobs for low

income individuals age 55 years and older, who have poor employment prospects. SCSEP

services are helpful to all who are eligible for the program, especially individuals who are forced to

retire or who continue to face age discrimination. SCSEP participants bring the following to the

program when they start: dependability, loyalty, a strong work ethic, transferrable skills, childcare

skills, customer service skills, a desire to learn and contribute, and maturity. In exchange, SCSEP

provides these participants with updated job- skills training and work experience as well as muchneeded

income from part-time work at community service assignments with local government or

501(c) (3) nonprofit agencies. SCSEP also helps participants, with low literacy skills and low

organizational skills, through referrals and through work experience, respectively.




Title IV (Rehabilitation Services)


The Vocational Rehabilitation Program (VR) provides a

variety of services to eligible individuals with disabilities based on the rehabilitation needs of the

individual in accordance with the individual’s aptitudes, abilities, capabilities and interests and as

identified on an Individualized Plan for Employment to prepare an individual for competitive

integrated employment. VR collaborates with AJC Partners, community rehabilitation service

providers, educational institutions and employers to ensure that eligible persons with disabilities

receive the services necessary for them to obtain employment in their communities. VR services are directly accessible at the comprehensive AJCs in Kingsport and Johnson City as well as through local VR offices.




Temporary Assistance for Needy Families (TANF)


East Tennessee State University’s (ETSU)

Center of Community Outreach contracts with TN Department of Human Services to provide

employment and training services to TANF recipients with a work requirement. The Two-

Generation Approach requires intentional focus on the success of the children and adults in their

lives simultaneously and places the family on a better path towards economic security when the

needs of the family are addressed holistically. This approach provides for emphasis on education,

economic supports, health and well-being, and social capital. ETSU provides services in the AJC

including Families First Assessments and Intake, Job Search assistance in conjunction with the

AJC, Work Experience management, Community Service management, Educational Pathway

assistance, and Job Skills Training services. Compliance of all required Families First components

will be managed inside the AJC system with Families First staff on-site in Kingsport, Johnson City,

Elizabethton, Erwin and Greeneville with referrals being made to Partners through direct linkages.




Job Corps


Job Corps is a no-cost education and career technical training program administered

by the U.S. Department of Labor, and operated by the USDA-Forest Service, that helps young

people ages 16 through 24 improve the quality of their lives through career technical and academic

training. The Job Corps program is authorized by Title I-C of WIOA. Jacobs Creek Job Corps

Civilian Conservation Center supports the Job Corps program's mission of teaching eligible young

people the skills they need to become employable and independent and placing them in

meaningful jobs or further education. The objective of Job Corps is to support responsible

citizenship and provide young people, ages 16-24, with the skills that lead to successful careers

that will result in economic self-sufficiency and opportunities for advancement in in-demand

occupations or the Armed Forces, or enrollment in postsecondary education, including an

apprenticeship program. Jacobs Creek Job Corps’ work-based learning (WBL) program provides

students with opportunities to link their career technical training with practical, on-the-job activities.

Students participating in WBL improve their work habits and attitudes, identification of goals and

aptitudes, and the motivation to complete and further their education. Jacobs Creek Job Corps

offers a comprehensive array of career development services prepare students for successful

careers in demand sectors including Advanced Manufacturing, Automotive and Machine Repair,

Construction, Finance and Business, Homeland Security and Transportation. Jacobs Creek Job

Corps participates in the cross-training of staff and provides direct linkage to AJC Partner services.




TCAT/Tennessee Reconnect and Other Scholarships and Grants


Tennessee Reconnect

Grant is a “last dollar” scholarship that pays the remaining balance after other state and Pell

Grants have been applied. This Grant is available for students who want to attend Tennessee

Colleges of Applied Technology. The following criteria are required: TN resident, U.S. Citizen;

have a FAFSA dependency status of independent; enroll full time at a TN College of Applied

Technology; be in pursuit of a certificate or diploma; maintain continuous enrollment and

satisfactory academic progress. To apply, students do not fill out a separate application. The

process for applying for the grant is handled by TCAT. For this, and any other aid needed, the

student fills out a FAFSA. This ensures that they will receive all the federal aid qualified for. The

TN Reconnect Scholarship is a last dollar scholarship, so it funds the remaining tuition after the

federal government, and any other eligible state programs chip in. The result for qualifying

students is the same: Tuition-free education at TCAT. Other scholarships and grants include

Wider-Naifeh Technical Skills Grant (Lottery Grant), Federal Pell Grant, TN Promise, Federal

Supplemental Educational Opportunity Grant (FSEOG), Federal Work Study Grant (FWS)

Program, and Tennessee Student Assistance Award Program (TSAA). See TCAT’s online

scholarships and grants information at https://tcatelizabethton.edu/future-students/scholarshipsand-

grants .




TN Reconnect Act


Tennessee Reconnect Act establishes a last-dollar scholarship for adults to

attend a community college tuition free. With this extension of the drive to 55, which comes at no

additional cost to taxpayer, every Tennessean has the opportunity to enter or reenter public higher

education with no tuition expenses. To be eligible for Tennessee Reconnect, the student must: not

already have an associate or bachelor degree; have been a TN resident for at least one year

preceding the date of application for the grant; complete the FAFSA and be deemed an

independent student; be admitted to an eligible institution (public community college or any four

year institution that is eligible for the TN education lottery scholarship; participate in an advising

program approved by the THEC. In order to maintain the TN Reconnect, the student must enroll in

classes leading to an associate’s degree or certificate, maintain a 2.0 GPA, and maintain

continuous enrollment. Adults who meet all requirements will receive a last-dollar scholarship,

which is equal to the difference between tuition and fees and any gift aid (grants and scholarships)

that a student receives.




Native Americans


If you are Native American (or descendant), Native Hawaiian, or

an Alaska Native and unemployed or underemployed, the Native American Indian Association

(NAIA) of Tennessee provides a program that can help individuals get the skills needed to enter a

rewarding career in one of today’s high-growth, in-demand fields. NAIA offers classroom training

assistance to help cover the cost of tuition, books, supplies, and fees. Individuals receive one-onone

career counseling and needs assessment to determine any additional services NAIA may

provide. Upon completion of training, provide job search and placement assistance are also

provided.





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This project is funded under an agreement with the Tennessee Department of Labor and Workforce Development. NETLWDB/AB&T, a WIOA Title I-financially assisted program/activity, is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities and/or limited English proficiency. TDD/TTY:  423-610-0134.

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© 2019 by Northeast Tennessee Local Workforce Development Board.