Title I staff provide determinations of eligibility for assistance from the adult, dislocated worker, or youth programs; orientation to the AJC and other services available through the One-Stop delivery system; assessment of skill levels; job search and placement assistance, referrals to and coordination of activities with other programs and services, including programs and services within the One-Stop delivery system; workforce and labor market employment statistics information. Title I staff also provide information on eligible providers of training services, supportive services or appropriate referrals to those services and assistance. Title I staff are available to provide meaningful assistance regarding filing of claims for unemployment compensation. Title I staff, in Partnership with the participant, develop an Individual Employment Plan to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve his or her employment goals. Title I services are provided as part of the two comprehensive AJCs (Johnson City and Kingsport) and through the AJC affiliate sites in Elizabethton, Erwin, Mountain City, Greeneville, Rogersville, and Sneedville.

Title I Youth staff provide determinations of eligibility for assistance from the out of

school and in school youth programs; orientation to the AJC and other services available through

the One-Stop delivery system; assessment of skill levels; job search and placement assistance,

referrals to and coordination of activities with other programs and services, including programs and

services within the One-Stop delivery system; workforce and labor market employment statistics

information, and provision of all appropriate youth elements including Paid Work Experience. Title I

Youth staff also provide information on eligible providers of training services, supportive services

or appropriate referrals to those services and assistance. Title I Youth staff, in Partnership with the

participant, develop an Individual Service Strategy to identify the employment goals, appropriate

achievement objectives, and appropriate combination of services for the participant to achieve his

or her employment goals. Title I Youth services are provided as part of the two comprehensive

AJCs (Johnson City and Kingsport) and through the AJC affiliate sites in Elizabethton, Erwin,

Mountain City, Greeneville, Rogersville, and Sneedville.

The Tennessee Department of Labor and

Workforce Development, District One (Carter, Greene, Hancock, Hawkins, Johnson, Sullivan,

Unicoi, and Washington counties) Adult Education program is to empower adult learners to

become self-sufficient by applying instructions in basic academics, life coping and employability

skills. The Adult Education Program is an open-entry institution offering year-round service. We

serve adults over 17 who have not completed or have been recommended for service from a high

school. All customers may be scheduled through the Adult Education office. During the initial

orientation, an assessment using the CASAS, Comprehensive Adult Student Assessment

Systems, or the TABE (Test of Adult Basic Education) is administered and a learning plan is

developed. During the customers’ time with the program, the plan is revisited and improvements

are documented as progress toward the individual goals are accomplished. As a partner in the AJC

system, Title II AE provides in-kind services in the comprehensive AJC locations. These in-kind

contributions include providing CASAS or TABE testing done by AE staff, direct Adult Basic

Education (ABE) instruction, and collaboration with Career Specialists from other partner programs

to develop an individual participant plan. These plans may include, but are not limited to,

improvement in literacy and math, with the possibility of the participant attaining a High School

Equivalence (HSE) diploma or raising Educational Functional Levels.

The Wagner-Peyser Act of 1933,

amended in 1998, to make ES part of the One-Stop delivery system has undergone further

changes to integrate services and require colocation under WIOA. The ES program provides

"universal access" to customers seeking employment and career services, provides referrals to

Partner programs, and provides reemployment services to individuals receiving unemployment

insurance. WIOA provides new opportunities for coordination and referrals for planning across

multiple Partner programs to ensure alignment in service delivery. In order to effectively promote

and develop career pathways and sector strategies, it is vital that the WIOA core and One-Stop

Partner programs work together to ensure a customer-centered approach. Services are provided

as part of the two comprehensive AJCs (Johnson City and Kingsport) and can be accessed

through the AJC affiliate sites. Title III also provides the Re-employment Service Eligibility

Assessments (RESEA), Supplemental Nutritional Assistance Program – Employment and Training

(SNAP E&T), and Alien Labor Certification (ALC) grant services.

Unemployment Insurance (UI) Services

• Cross-trained staff: Local AJC staff at both Comprehensive and Affiliate sites are trained to offer "Meaningful Assistance" for Unemployment Insurance services.

• E-services support: Staff assist customers in creating E-services accounts, which allows them to file unemployment claims and complete weekly certifications.

• Job search support: Customers can use jobs4tn.gov to search for job opportunities.

• Direct UI support: Customers can connect with UI specialists through Zendesk or by calling the 844-224-5818 help desk.

• Resource room facilities: Resource rooms are equipped with fax machines for submitting necessary documents to the UI Division.

Rapid Response Services

• Purpose: Rapid Response addresses economic transitions, especially in times of layoffs or business closures.

• Layoff aversion: It includes efforts to prevent layoffs and increases awareness of the talent needs within a region.

• Strategic workforce development: The goal is to meet the needs of both hiring employers and displaced workers through collaboration with the local workforce system.

• First step for many: Rapid Response services are often the initial step for workers and employers to connect with broader workforce solutions.

U.S. Code, Title 38,

Veterans and "covered persons" are provided Priority of Service. NETLWDA has two

comprehensive AJC’s and each has a Disabled Veterans Outreach Program Specialist (DVOP)

and a Local Veterans Employment Representative (LVER). The DVOPs are charged with

providing case management services to specific veterans identified as having significant barriers

to employment and helping them to overcome their barriers and become job ready. The DVOPs

conduct outreach and job developments for veterans in their case load. The LVERs work with

local businesses to help them identify and address their workforce needs. Through various

marketing and outreach activities the LVERs will promote the hiring of veterans and are members

of the Northeast Business Services Team. LVERs provide outreach activities to assist Local

Business. Services are provided as part of the two comprehensive AJCs (Johnson City and

Kingsport) and can be accessed through the AJC affiliate sites.

TDLWD will offer migrant and seasonal farm workers

(MSFW) the full range of employment services, benefits and protections, including; counseling,

testing, job training, and referral services. MSFW, on a proportionate basis, shall not receive fewer

services than non-MSFW. AJC staff will consider the preferences, needs, and skills of individual

MSFW and the availability of job and training opportunities. All AJC staff will make job order

information clear and available to MSFWs. Such information will be made available either by

computer, hard copy, or by any other equally effective means. Each AJC will provide adequate

staff assistance to each MSFW to use job order information effectively. Services are provided as

part of the two comprehensive AJCs (Johnson City and Kingsport) and can be accessed through

the AJC affiliate sites.

The AJC's outreach activities must be designed

to meet the needs of MSFWs in the State and to locate and contact MSFWs who are not being

reached through normal intake activities. Most of such State-outreach efforts have been

implemented by the Tennessee Opportunity Programs (TOPS), 167 National Farmworker Jobs

Program (NFJP) grantees. TDLWD’s staff coordinates with TOPS directors and case managers to

register MSFW with the goal of notifying MSFWs of the services provided by Tennessee’s

American Job Centers (AJCs). TDLWD will also coordinate with TOPS to use the mobile AJC units

to bring TDLWD’s services to MSFW in their home communities. (As outlined in the State Plan).

Services are provided as part of the two comprehensive AJCs (Johnson City and Kingsport) and

can be accessed through the AJC affiliate sites.

The mission of Upper East Tennessee Human

Development Agency, Inc. is to provide education, direction and support to individuals, families

and organizations in order to strengthen and stabilize the community through collaborative efforts

of agency programs and cooperative Partnerships. Located throughout NETLWDA, UETHDA’s

Neighborhood Service Centers’ staff and Family Resource Specialists work daily with clients to

relieve the hardships they face. Our service team offers specifically targeted services from our

emergency assistance to more long term paths for self-sufficiency. The CSBG provides assistance

to local communities, working through a network of community action agencies and other

neighborhood-based organizations, for the reduction of poverty, the revitalization of low income

communities, and the empowerment of low income families and individuals in rural and urban

areas to become fully self-sufficient through the Upper East TN Human Development Agency.

Clients must be income-eligible and demonstrate need for service. Emergency Services are

designed to assist individuals to overcome unforeseen emergency situations, which Emergency

Employment Services assist individuals experiencing barriers to employment based on

unemployment, underemployment, an employment opportunity that cannot be secured/pursued

due to a barrier, or an individual that is employed and is experiencing a situation that may result in

termination if the situation is not resolved. Employment Emergency – Assistance provided for the

following: Clothing; Transportation (i.e., car repairs); Equipment/Tools; Child Care;

Training/Certification; and Employment/Pre-employment physical. The Employment Program

assists individuals with seeking, obtaining, and maintaining employment. The Income

Management Program educates individuals in important areas of financial management and

budgeting. All services in this program are non-financial. The Linkages Program provides

community Partnering, awareness of local needs, community outreach and help elderly and

disabled customers maintain an independent living situation. CSBG services are not co-located

within an AJC. Services are provided through direct linkages in all Northeast AJC locations

through coordinated service delivery methodologies at a UETHDA or AJC arranged location to

meet the needs of the community. CSBG/UETHDA has been an active AJC Partner and

participates in staff cross training and community Partner activities.

SCSEP services in NETLWDA

are delivered by the First Tennessee Human Resource Agency (FTHRA). FTHRA is a sub

recipient of the NETLWDB for Sullivan, Washington, Carter and Johnson Counties while the other

counties are funded through a Federal SCSEP grant directly to FTHRA. SCSEP provides

Career/Skills Development and Business Services Functions. SCSEP tries to provide participants

with skills needed to obtain an unsubsidized job helping them maintain self-sufficiency and

engagement in their community. This program subsidizes part-time community service jobs for low

income individuals age 55 years and older, who have poor employment prospects. SCSEP

services are helpful to all who are eligible for the program, especially individuals who are forced to

retire or who continue to face age discrimination. SCSEP participants bring the following to the

program when they start: dependability, loyalty, a strong work ethic, transferrable skills, childcare

skills, customer service skills, a desire to learn and contribute, and maturity. In exchange, SCSEP

provides these participants with updated job- skills training and work experience as well as muchneeded

income from part-time work at community service assignments with local government or

501(c) (3) nonprofit agencies. SCSEP also helps participants, with low literacy skills and low

organizational skills, through referrals and through work experience, respectively.

The Vocational Rehabilitation Program (VR) provides a

variety of services to eligible individuals with disabilities based on the rehabilitation needs of the

individual in accordance with the individual’s aptitudes, abilities, capabilities and interests and as

identified on an Individualized Plan for Employment to prepare an individual for competitive

integrated employment. VR collaborates with AJC Partners, community rehabilitation service

providers, educational institutions and employers to ensure that eligible persons with disabilities

receive the services necessary for them to obtain employment in their communities. VR services are directly accessible at the comprehensive AJCs in Kingsport and Johnson City as well as through local VR offices.

East Tennessee State University’s (ETSU)

Center of Community Outreach contracts with TN Department of Human Services to provide

employment and training services to TANF recipients with a work requirement. The Two-

Generation Approach requires intentional focus on the success of the children and adults in their

lives simultaneously and places the family on a better path towards economic security when the

needs of the family are addressed holistically. This approach provides for emphasis on education,

economic supports, health and well-being, and social capital. ETSU provides services in the AJC

including Families First Assessments and Intake, Job Search assistance in conjunction with the

AJC, Work Experience management, Community Service management, Educational Pathway

assistance, and Job Skills Training services. Compliance of all required Families First components

will be managed inside the AJC system with Families First staff on-site in Kingsport, Johnson City,

Elizabethton, Erwin and Greeneville with referrals being made to Partners through direct linkages.

Tennessee Reconnect

Grant is a “last dollar” scholarship that pays the remaining balance after other state and Pell

Grants have been applied. This Grant is available for students who want to attend Tennessee

Colleges of Applied Technology. The following criteria are required: TN resident, U.S. Citizen;

have a FAFSA dependency status of independent; enroll full time at a TN College of Applied

Technology; be in pursuit of a certificate or diploma; maintain continuous enrollment and

satisfactory academic progress. To apply, students do not fill out a separate application. The

process for applying for the grant is handled by TCAT. For this, and any other aid needed, the

student fills out a FAFSA. This ensures that they will receive all the federal aid qualified for. The

TN Reconnect Scholarship is a last dollar scholarship, so it funds the remaining tuition after the

federal government, and any other eligible state programs chip in. The result for qualifying

students is the same: Tuition-free education at TCAT. Other scholarships and grants include

Wider-Naifeh Technical Skills Grant (Lottery Grant), Federal Pell Grant, TN Promise, Federal

Supplemental Educational Opportunity Grant (FSEOG), Federal Work Study Grant (FWS)

Program, and Tennessee Student Assistance Award Program (TSAA). See TCAT’s online

scholarships and grants information at https://tcatelizabethton.edu/future-students/scholarshipsand-

grants .

Tennessee Reconnect Act establishes a last-dollar scholarship for adults to

attend a community college tuition free. With this extension of the drive to 55, which comes at no

additional cost to taxpayer, every Tennessean has the opportunity to enter or reenter public higher

education with no tuition expenses. To be eligible for Tennessee Reconnect, the student must: not

already have an associate or bachelor degree; have been a TN resident for at least one year

preceding the date of application for the grant; complete the FAFSA and be deemed an

independent student; be admitted to an eligible institution (public community college or any four

year institution that is eligible for the TN education lottery scholarship; participate in an advising

program approved by the THEC. In order to maintain the TN Reconnect, the student must enroll in

classes leading to an associate’s degree or certificate, maintain a 2.0 GPA, and maintain

continuous enrollment. Adults who meet all requirements will receive a last-dollar scholarship,

which is equal to the difference between tuition and fees and any gift aid (grants and scholarships)

that a student receives.

If you are Native American (or descendant), Native Hawaiian, or

an Alaska Native and unemployed or underemployed, the Native American Indian Association

(NAIA) of Tennessee provides a program that can help individuals get the skills needed to enter a

rewarding career in one of today’s high-growth, in-demand fields. NAIA offers classroom training

assistance to help cover the cost of tuition, books, supplies, and fees. Individuals receive one-onone

career counseling and needs assessment to determine any additional services NAIA may

provide. Upon completion of training, provide job search and placement assistance are also

provided.